UPDATE: HOW Tri-County Federated Auto & Truck Parts IS RESPONDING TO COVID-19
Company News March 23, 2020
PROVIDING ESSENTIAL SERVICES TO OUR COMMUNITY
In this time of crisis, we are committed to providing the best in automotive and truck aftermarket parts and products. Our customers include city, county, and state governments, first responders, healthcare professionals, automotive repair shops, and people who rely on their vehicles for essential travel. Our ability to keep stores open and make sure the motoring public has the essentials it needs to get back and stay on the road is critical.
As the novel coronavirus (COVID-19) continues to spread, the health, safety and well-being of Tri-County Federated Auto & Truck Parts team members and customers are our utmost concern. We will continue to closely follow the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as we promote health and safety in our locations while serving the essential needs of our communities.
We have taken the following actions, among others, to promote the health and safety of both our team members and our customers.
CURBSIDE PICKUP or (*HOME DELIVERY)
We are temporarily trying to limit the number of customers in our stores to no more than five (5) at one time. We encourage our customers to call us at Crossville 931-484-6168, Monterey 931-839-7278, Rockwood 865-354-9435, Huntsville 423-663-2001, and order your parts over the phone. Customers will have the option of Curbside Pickup at our locations to help decrease time in store and reduce physical contact. (*Home Delivery offered at a nominal charge, cost based upon the amount of your order and your address.)
Effective March 23rd, we will temporarily change the hours of operations.
Crossville M-F 7:00am – 5:00pm, (Central Time), Sat 7am till noon, Sun Closed
Monterey M-F 8:00 – 5:00pm(Central Time), Sat 8am till noon, Sun Closed
Rockwood M-F 8:00 am – 5:00 pm (Eastern Time), Sat 8am till noon, Sun Closed
Huntsville M-F 8:00 am – 5:00 pm (Eastern Time), Sat 8am till noon, Sun Closed
SERVICES & DELIVERY
We are requiring team members of Tri-County Federated Auto & Truck Parts to wear gloves and maintain appropriate social distancing when helping customers and upon deliveries. Additionally, we have temporarily restricted Tri-County Federated Auto & Truck Parts team members from entering the cabins of customers’ vehicles to provide assistance for any reason.
HOUSEKEEPING AND SANITIZATION
We have increased our housekeeping and sanitization efforts in our stores, warehouse, and main office. We are frequently disinfecting often-touched surfaces such as door handles, countertops, keypads, restroom surfaces, shopping carts and baskets. We’re asking all of our team members to follow the CDC guidelines to prevent the spread of the infection. In these efforts, we are advising our team members to use disposable gloves, disinfectant spray, and cleaning solution.
Importantly, we are urging team members of Tri-County Federated Auto & Truck Parts to stay home and seek immediate medical attention if they are or become sick, for any reason at all.
Thru all things that are said above, Tri-County Federated Auto & Truck Parts relies on our Lord and Savior Jesus Christ for guidance and protection to ultimately see us thru this crisis!